Forgotten Password

McVal

My cellphone broke, bought a new one today which resulting in having to re-install the xcity game. Upon doing so it asked me for my userID and password information. I entered it in and it told me it was incorrect. I tried contacting papaya via email but have not gotten a response. This website tells me to click on "forgot password" but my phone does not give me that option. What am I supposed to do?? I am at level 52 and I really don't want to start all over again! Grrr! Can anyone help me? Thank you!

devilcoke

Hello, We will look into your issue and get back to you shortly.

Thank you for your patience.

Thanks.

arianad

I am having the exact same issue.  please help.

yuossfzir

Me too I need help about that

churunzhiyu

Reply McVal 's thread

Please send the following details to contact@papayamobile.com

Nickname
User name
Email address associated with the account
Papaya level
Some friends' nicknames
Your last log in date
This will help us find the correct account as easily as possible.
Thanks for your support. Have a good time with our game!

baileykoch

Thank you for you kind information. I was facing same kind of problem. I did contact from the given link and got it from your contact information. But still having some problems about loading the game. It takes too much time, is it the problem of my personal device or device related software, kind suggestions needed...

marryhayes

What is the latest software you are using baileykoch???

xiaomingzc

will fly to the other end of buy diablo 3 Gold the route, meanwhile, relax slowly, and in subterranean ice fog remaining, visible results, please make reference to the Malaysia metres of bug sprays, the lengthy and filter programs into around two and a 50 percent, you can take Cheap WOW Gold a position is not protected 50 percent the ice fog. Status in the ice in the fog individuals will keep harm and decrease rate. This one stage until BOSS was stabbed down so far.BOSS itself can be Runescape Gold removed, 431000 HP, unique abilities are:Hit, eliminating two periods the destruction and broken down two seconds