Regarding your customer service

icefox913

Hi,

I am one of your satisfy customer. I think the game is quite nice, but my concern is you guys need to put more power on your customer service.

Let`s say i have catched a bug today, i am trying to report it to your office. But there is no way i can direct to reach your customer representative.I have send an email to the email address you locate on your website.However,it came to nothing.

If some one else wants to report the issue of the payment, but long time no reponsed. You will definitely loss those kind of customers.

Hopefully those information can take your serious consideration.


Thanks.

BL

赵韬

Thanks very much for the comment.

You can post your question here. We will receive Email notification immediately. We just added this feature today. Sorry for the inconvenience before.

icefox913

Reply 赵韬 's thread


Sounds good！

ok. First, it is regarding my referrer bonus, i have referred more than 2 friends to join this group,but i haven`t received any credit yet.

My suggestion:

For the GUI, it is quite nice and useful, but the notice messages sometimes will missing! And i cannot find it any more. Because all the messages will only appear 1 time. e.g The message i have missed is "管理员给你发了一封邮件". But i have checked more than 4 times of my mail box,even log in,log out again,i still cannot find it out. And there is no function i can trace all my previously message.

Secondly, my game points always displayed as 1 or -1 when i check the point history. I assume that there is something wrong with the data synchronization between my phone and your server. Only for my account, when i log in my friend`s account,it is OK.

Lastly,i have made a test of the feedback system. I am not sure whether you guys received the message or not, but it is hardly for me to check it time after time. could you please give us a feedback via the email ??

More to come.....

All the best!!