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madmazzauk posted on 2011-10-31 17:00

Paid for Papaya's still waiting to receive!!!

As the title states I paid for papaya's using google checkout on thursday the 27th and still have not received any. The account is assigned to [email]madmazzauk@googlemail.com[/email] and i purchased $9.99. Pleased help I am rather unhappy.

jihoonkim posted on 2011-11-1 01:16

We will work on it and get back to you as soon as possible.  Thanks.

madmazzauk posted on 2011-11-1 04:04

well the whole point of getting them was for halloween event if they not here soon i want money back, thank you

guoqingmei posted on 2011-11-1 12:51

[b]Reply [url=forum.php?mod=redirect&goto=findpost&pid=719&ptid=210][color=Olive]madmazzauk[/color] 's thread[/url][/b]

Could you please give us your Google Checkout transaction id? We will check it.

madmazzauk posted on 2011-11-1 18:29

[i=s] Last edited by madmazzauk on 2011-11-1 18:30 [/i]

704017910623546 is the checkout number, I feel you really need a better system if members have to provide these details.....i went to the purchase page on my phone straight from game, that should be good enough.
If it is not good enough you need to fix this.

madmazzauk posted on 2011-11-3 03:23

Still waiting :(

guoqingmei posted on 2011-11-3 14:04

[b]Reply [url=forum.php?mod=redirect&goto=findpost&pid=747&ptid=210][color=Olive]madmazzauk[/color] 's thread[/url][/b]

Hi,
we have checked, the transaction has been cancelled by Google.

guoqingmei posted on 2011-11-3 14:07

[b]Reply [url=forum.php?mod=redirect&goto=findpost&pid=747&ptid=210][color=Olive]madmazzauk[/color] 's thread[/url][/b]

Your money will be refund soon, Please be patient. If your money still been taken, please contact Google to help you.
Regards,
Qingmei

madmazzauk posted on 2011-11-3 16:52

[i=s] Last edited by madmazzauk on 2011-11-3 17:06 [/i]

Ok so how do i contact google? And how do i make a purchase if it is going to just get cancelled, also google have made no notification of cancellation. Edit Just checked the money came out of my bank account on the 1st :(

guoqingmei posted on 2011-11-4 11:43

[b]Reply [url=forum.php?mod=redirect&goto=findpost&pid=759&ptid=210][color=Olive]madmazzauk[/color] 's thread[/url][/b]

Hi,

Could you please ask help from your bank, Because we have no right to cancel your money. Please ask your bank to help you.
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